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Grapevine Learning Support

Running a site

For site administrators

People, pages, bundles, invitations, billing and bringing content in from a spreadsheet.

31 articles

  1. 1 Signing in to Grapevine Where to sign in, what to use as your username, and why your courses may live on more than one address. Also in Assistants Instructors Resellers Students Contributors
  2. 2 Signing in with an emailed link Have Grapevine email you a link that signs you in, instead of remembering a password. Also in Assistants Instructors Resellers Students Contributors
  3. 3 When you cannot sign in The five reasons sign-in fails, in the order they are worth checking. Also in Assistants Instructors Resellers Students Contributors
  4. 4 Your profile, and what other people see Your name, photo and biography, and which of them other people on a course can see. Also in Assistants Instructors Resellers Students Contributors
  5. 5 Changing your email address or password Setting a new password, changing the address you sign in with, and why the second one matters more than it looks. Also in Assistants Instructors Resellers Students Contributors
  6. 6 Who can do what on a course The four course roles and the site-wide one, and exactly what each can reach. Also in Assistants Instructors Contributors
  7. 7 Adding someone to a course Enrolling somebody who already has an account, creating one for somebody who does not, and what it costs. Also in Instructors
  8. 8 Creating an account for a learner Making an account for somebody who has none, and the one check that prevents most support requests. Also in Instructors
  9. 9 Withdrawing someone Taking somebody off a course, what happens to their work, and what it does not refund. Also in Instructors
  10. 10 The Site Admin screen Where your site's settings live, what each one changes, and why you never need wp-admin.
  11. 11 Your site’s name, logo and colour The three settings that make the site look like your organisation, and where each one shows up.
  12. 12 The pages on your site Adding pages beside your courses, arranging them, and the one level of nesting you get.
  13. 13 Creating a course Making a new course, what it looks like before anybody can see it, and the order worth building things in. Also in Instructors
  14. 14 Who may enrol, and how The two enrolment settings, when to use each, and the one that matters before you sell places. Also in Instructors
  15. 15 Pricing a course Charging for a course, what currency it is in, and what happens to a manual enrolment on a priced course. Also in Instructors
  16. 16 Places, dates, and closing a course Capping numbers, setting a window, and the three ways to stop a course without losing anybody's work. Also in Instructors
  17. 17 Releasing modules on a schedule Opening a course in stages — paced from each learner's start, or on fixed dates for a group. Also in Instructors
  18. 18 People on your site Everybody with an account, adding somebody, and what removing them does and does not do.
  19. 19 Giving and removing site access Who should hold Site Admin, what it lets them do, and the alternative that is usually the right answer.
  20. 20 Course bundles Grouping courses so one invitation can cover several, and the thing to watch when a course changes. Also in Resellers
  21. 21 Invitations: selling places in advance How to give or sell a block of places on a course, and the one setting that has to be right first. Also in Resellers
  22. 22 Pricing an invitation, and comping places Charging for a block of places, giving them away, and what each one costs you. Also in Resellers
  23. 23 When an invitation expires Setting a date after which an invitation stops working, what happens to places already taken, and which day it actually ends. Also in Resellers
  24. 24 Closing a course before you sell places in it The single most expensive setting to get wrong, and the check that catches it for you. Also in Resellers
  25. 25 Your card, and what you are charged for What Grapevine bills your organisation for, what it does not, and when the charge happens.
  26. 26 Taking card payments with Stripe Connecting a Stripe account so you can charge for courses, and who holds the money afterwards. Also in Resellers
  27. 27 Your currency One setting for the whole site, and why to get it right before pricing anything.
  28. 28 Copying a course Duplicating a course here, copying one to another site, and exactly what travels with it. Also in Instructors Resellers
  29. 29 Importing enrolments from a spreadsheet Putting a list of people onto courses in one go, the check that runs first, and what it will cost. Also in Instructors
  30. 30 Importing course copies from a spreadsheet Copying many courses to many sites in one operation, for setting up a customer. Also in Resellers
  31. 31 Which site is billed for a course Who pays when a course has been resold, and why the answer follows the course rather than the site. Also in Resellers