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Grapevine Learning Support

Your card, and what you are charged for

Two separate flows of money, and keeping them apart explains nearly everything about this screen.

  • Money coming in — learners paying for your courses. That goes to your Stripe account. See Taking card payments with Stripe.
  • Money going out — what Grapevine charges you for running the site. That comes off the card held here.

Your card

In Site Admin. Grapevine does not store the number — the details go to Stripe and the site keeps only a reference and the last four digits.

Anybody with Site Admin can see and change it, which is worth remembering when you decide who holds that.

What you are charged for

Enrolments that nobody paid for. Currently $5 per enrolment, and it applies when:

  • You add a student by hand from the register.
  • You import students from a spreadsheet.
  • You give away comped places on an invitation.

What you are not charged for

  • Learners who paid. Grapevine takes its share from the payment itself.
  • Adding instructors, assistants or contributors. They are not taking the course.
  • Manual enrolments onto a priced course — the assumption is the price is how that course gets paid for.
  • Courses, modules, lessons or people on the site. Only enrolments count.

When it happens

Overnight, in one run at six in the morning. Enrolments made during the day are collected and charged together, so adding fifty people is one charge of $250 rather than fifty of $5.

This means there is a window — most of a day — in which an enrolment made by mistake can be undone before it is billed. Withdrawing somebody promptly is worth doing for that reason alone.

If a charge fails

You are emailed. The commonest causes are an expired card and a bank blocking an unfamiliar recurring charge. Update the card and the outstanding amount is collected on the next run; nothing is lost and nobody loses access while you sort it out.

Checking what you were charged for

The billing panel lists what has been charged and what is outstanding. Each line ties back to an enrolment, so an unexpected total can be traced to the day and the course that produced it — which is usually an import somebody ran.