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Your profile, and what other people see
Your name, photo and biography, and which of them other people on a course can see.
Assistants
Instructors
Site admins
Resellers
Students
Contributors
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Changing your email address or password
Setting a new password, changing the address you sign in with, and why the second one matters more than it looks.
Assistants
Instructors
Site admins
Resellers
Students
Contributors
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Creating an account for a learner
Making an account for somebody who has none, and the one check that prevents most support requests.
Instructors
Site admins
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People on your site
Everybody with an account, adding somebody, and what removing them does and does not do.
Site admins
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Signing in to Grapevine
Where to sign in, what to use as your username, and why your courses may live on more than one address.
Assistants
Instructors
Site admins
Resellers
Students
Contributors
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Signing in with an emailed link
Have Grapevine email you a link that signs you in, instead of remembering a password.
Assistants
Instructors
Site admins
Resellers
Students
Contributors
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When you cannot sign in
The five reasons sign-in fails, in the order they are worth checking.
Assistants
Instructors
Site admins
Resellers
Students
Contributors