Still stuck?

If the answer is not here, write to us and tell us what you were trying to do.

What to include

Three things turn a support request into an answer rather than a conversation:

• The address you sign in with, and the site address you are using. Accounts are keyed on the email address and courses belong to one site, so these two together explain most problems on their own.
• What you were trying to do, in the order you did it.
• What happened instead — the exact words of any message, if there was one.

Please never send us your password. We do not need it, and nobody from Grapevine will ask you for it.

Payments and refunds

If you paid for a course, you paid the organisation running it rather than Grapevine — the money went to their account. Receipts and refunds are theirs to issue, so ask them first.